CRM & Virtual call center software is used by many customer support services. This call center software helps both customers and executives at the same time.
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Also, it provides an easy way to control the software without any hustle.
In this article, I have written about the best CRM & virtual call center software programs known till now.
So without further ado, let us take a look at both CRM and Virtual call center software.
Top Call Center Software Products
1. FreshDesk
Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service.
Our goal is simple: make it easy for brands to talk to their customers and make it easy for users to get in touch with businesses.
The idea for our flagship product was the result of a bad customer experience thanks to a broken TV.
The founders saw a need for a better customer support solution that could help provide better customer experience, and also scale as companies grow.
So they started building one.
Six months later, in June 2011, Freshdesk won the Microsoft BizSpark Startup Challenge, and one hundred days after that we celebrated our 100th customer.
In five years, we have grown exponentially.
Today we have more than 800 passionate employees globally and Freshdesk helps over 80,000 businesses and organizations around the world offer better, more personal support to their customers.
And of course, we use Freshdesk ourselves to keep our customers happy.
2. Calabrio One Suite
Calabrio ONE is a unified workforce optimization (WFO) software suite – including call recording, quality management, workforce management, and voice-of-the-customer (VoC) analytics – that transforms the contact center into a customer engagement center and a valuable source of customer insight.
- EASY TO USE – Calabrio ONE is built on an intuitive, web-based architecture that accelerates the contact center with personalized dashboards and seamless access to data and reporting.
- FULLY INTEGRATED – While each component of Calabrio ONE is available as standalone software, nearly half of Calabrio customers choose the integrated suite – a rate of more than four times the industry average. Gartner says integration is worth more than 20 percent in total savings over the life of your investment.
- MAKE SMARTER DECISIONS – Analyze multichannel contact center data and share your findings throughout the organization for accelerated decision-making, driving immediate and long-term growth.
3. PrimoDialler
Call Centre Technology The Primo Partnership is a leading telecommunications business whose focus is the supply of a full range of emerging Internet Protocol (IP) based products and services to businesses.
Our voice and data product portfolio include minutes, line rental, broadband, call center dialer applications, telephone system installation and maintenance, and a full range of Hosted Cloud services.
We bring together proven and scalable products that deliver improved service, reduce costs and increase operational efficiency for SME and corporate clients throughout the UK.
Our team has a collective knowledge of over 20 years in the communication industry and is already well-skilled in the new frontiers of telecommunications, from hosted dialers and VOIP technology to voice broadcasting and mobile communication.
4. xCally Shuttle
The omnichannel solution for Inbound, Outbound, and Blended Contact Centers.
Asterisk call center software HTML5, with ATI API for integrations, WebRTC, Drag and Drop Asterisk IVR, and more.
Engage your customers with the Motion’s unique technology: multichannel, real-time, powerful, and effective.
Provide the best Customer Journey Experience using Voice, Web Chat, E-Mail, SMS, and Fax channels.
Take advantage of the advanced Contact Management and Cally Square IVR designer.
The new xCALLY-Shuttle interface provides benefits in terms of responsive HTML5 to set up your asterisk call center software on one hand and the capability to easily integrate external key applications on the other hand.
xCALLY-Shuttle – ZENDESK (the powerful cloud ticketing solution) is really straightforward to set up and maintain.
Inside the call center supervisor interface, you will get the xCALLY – Zendesk configuration, together with the API information required.
Everything can be integrated according to a few simple steps:
1. Provide your Zendesk API key, User, and base URL
2. Setup your xCALLY CTI string
3. Optional new feature: add your password to experience the SSO (Single Sign-on) capability with your xCALLY-Shuttle unified agent desktop on Asterisk
5. Crazy Call
Crazy Call increases the performance of outbound campaigns by putting all the know-how and artificial intelligence into one easy-to-use, web-based, cloud platform with a decision support system.
Our solution consists of the dialer, campaign manager, workforce manager, web-based agent panel, call recording, script creator, call queue, outbound simulator, and forecasts.
Artificial intelligence is responsible for managing an outbound campaign to maximize performance and revenue.
Affiliate Partners and Resellers both have the chance to become Crazy Certified Sales Specialists!
Resellers can receive the title of Crazy Certified Deployment Specialist.
You’ll have the knowledge as wide as our best specialists — we’ll train you.
With our educational programs, tutorials, and the help of our team, you’ll become an expert in all aspects of CrazyCall software!
It’s not just a title — it’s an opportunity, it’s a level.
6. CallHub
Voice and Text Messaging to connect with your Supporters. Automatically gather people’s names and emails via SMS.
Get thousands of volunteers all over the country to talk to your supporters using phone banking.
Remind your supporters about election dates and to go out to vote using voice broadcasting.
Sophisticated outreach software for the biggest political parties, yet simple enough for a cause!
The only solution that smoothly integrates with your CRM. Reach the right people at the right time.
All of our clients never fail to let us know how intuitive CallHub is to use.
We’re always listening to what our customers say and we always put that feedback into the product.
CallHub only used premium partners to send Voice and Text messages. This guarantees that your sms is sent to your contacts.
We’re very passionate about our product and the work we do.
We make sure to solve any issues faced as soon as possible and we’re always available to help onboard new customers.
7. GreenLight CRM
Greenlight CRM is a UK-based call center solution that solves all your technology needs in one hosted system.
Get enterprise inbound and outbound telecoms functionality, including our own unique Ofcom-compliant predictive dialler, diary management software for streamlined appointment booking, a complete CRM system that adapts to whatever your business requires, and much, much more.
All you need to do is provide your agents with an Internet-connected PC, and Greenlight does the rest.
A vast range of customization options to tailor your solution to your requirements and interface with your existing systems.
Designed to make your workforce as efficient and professional as possible and to ensure that your data is always effectively utilized.
We’ll take the time to get to know and understand your business so we can share our years of industry experience to ensure you get the best results possible.
Rest easy knowing your outbound campaigns are fully Ofcom, ICO, and PCI compliant without needing to touch a button.
8. SnapForce
Snapforce Call Center Software delivers an out-of-the-box Cloud PBX Phone System & Call Center Suite of features, including voicemail to email, call transfers, call barging, call monitoring, call coaching, call queues, ACD, video conferencing, dial-in conference bridge, toll-free number included.
Most importantly eliminates manual call logging.
Additionally, you can couple this with the world-class Snapforce CRM to combine them for a seamless one-system platform.
Whether you are someone searching for your first CRM Software, an experienced IT Consultant, or a long-time avid Snapforce user, you’ll find value in reading this infographic.
Learning about your CRM Provider may strengthen the relationship you have with them, as well as help you to identify the company’s general direction.
9. ZingTree
Zingtree makes it easy to create and deploy interactive agent scripts for call centers or live support.
Integrates with Zendesk, Salesforce, Freshdesk, or other CRM and Help Desk systems.
Script history is synced with each ticket, so when a call is transferred, the new agent can pick up where the previous one left off.
Managers also get full analytics to find bottlenecks, and problem areas and also see how different agents perform.
If your agents have a web browser, they can use your custom Zingtree scripts.
It’s easy to add scripts to any web page, or you can have Zingtree host them for free.
You can even set up individual agent tracking to see who your superstars are.
Zingtree keeps track of the last screen and the history of each session.
So if a call is transferred from one agent to another, the new agent can take over where the previous one left off.
Zingtree saves a full Q&A transcript of each journey through your scripts and collects lots of useful data along the way.
You can see each session by an agent, get performance summaries, see where agents get stuck, and more.
10. VICIDial
Open-source contact center software with predictive dialer capabilities.
Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.
VICIdial has a full-featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents as well as emails and website chat messages coming in from customers.
It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations.
The agent screen is available in sixteen(16) different languages, with options to make your own translations as well.
The Vicidial Group was founded in 2007 to provide an array of professional products and services to the rapidly growing national and international Vicidial user community.
The Vicidial Group began offering its VICI-host-hosted call center service that same year.
The original creator and primary developer of VICIdial, Matt Florell, started the Vicidial Group along with several other VICIdial consultants who had all been operating independently.
